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Supporting the needs of all our customers

If you have a current account with us, these tables show the key ways of supporting you when you need us

How we can help you if you are experiencing money worries

Dealing with the unexpected	If you feel you need help with budgeting or managing your money better, you’ve come to the right place. Take a look at our website for some useful tips about money management or give us a call.	Visit our Financial Management pages for more information. Talk to our dedicated Credit Solutions team on 03 456 100 188
Additional help and support	We are partnered with Stepchange Debt Charity who can provide tailored support where multiple providers are involved. Help is available, and there are plenty of people you can talk to. Details of independent charities are available on the financial management page of our website.	Visit the Stepchange Opens an overlay [Will show a security message first] website for more details. Visit our Financial Management pages for more information.

Dealing with the unexpected

If you feel you need help with budgeting or managing your money better, you’ve come to the right place.

Take a look at our website for some useful tips about money management or give us a call.

Visit our Financial Management pages for more information.

Talk to our dedicated Credit Solutions team on 03 456 100 188

Additional help and support

We are partnered with Stepchange Debt Charity who can provide tailored support where multiple providers are involved.

Help is available, and there are plenty of people you can talk to. Details of independent charities are available on the financial management page of our website.

Visit the Stepchange Opens an overlay [Will show a security message first] website for more details.

Visit our Financial Management pages for more information.

How we can help you deal with a major life event

Contacting us	You can call us whenever you like, day or night, by phone. You query will always be answered by a real person in the UK. If you're an existing customer you can chat with us in our App - go to 'Help' and select 'Chat now'. Or in Online Banking, select 'Message us'.	Visit our Contact Us page for all the ways you can get in touch.
Specialist support	We have a dedicated team who deal with queries and registering a Power of Attorney with first direct.	Call us directly on 03 456 100 100 or visit our Contact us page for all the ways you can get in touch.
Bereavement	Dealing with the financial affairs of a loved one when you're grieving is never easy. Our bereavement support team can provide guidance and support through the steps and decisions you need to take. To notify us of a death and for all other queries, including guidance on probate, contact our Bereavement Support Team.	Visit our Bereavement Support page for more inforamation.. However, if you need to speak to us, you can contact our Bereavement Support Team on 0113 276 6669
Other life events	We offer help and support for other major life events, for instance dealing with separation and more, please call us anytime or tell us about a change in circumstance.	Visit our Contact Us page for all the ways you can get in touch.

How we can help you manage your day-to-day money better

Helping you understand your money	If you like to know where you are with your money you can set up text message alerts to be sent straight to your phone.	Visit our Text Message Banking page for more information
Helping you develop your financial skills	If you’d like some hints and tips about smarter budgeting visit our financial management pages.	Visit our Financial management pages for more information.

Support you may find useful if you have a disability or a physical or mental health condition

Accessing cash	You can use HSBC UK’s talking ATMs. We also offer large secure key and touch ID options to help ensure that you maintain access to your money despite circumstances. Did you know you can also withdraw cash over the counter at HSBC branches? Take a look at our help video to find out more. If you have a 1st Account, you can use your debit card to check your balance, pay in and withdraw cash (which will count to your daily limit) at any of the 11.500 Post Office® locations across the UK.	Take a look at our help video to find out more. To find your nearest HSBC branch review Branch Finder. To find your nearest Post Office® or check opening times: Post Office Branch Finder Opens an overlay [Will show a security message first].
Using your account	There are lots of ways you can do your banking with us - online, on your mobile or over the phone - or all of them at once. Whatever's easiest.	Visit our Ways to Bank page for more information.
Accessing information	We offer documents in Braille, large-print and audio, as well as reader-compatible online banking screens, so you can continue managing your account in a way that works for you. You can nominate a trusted family member or close friend to help support your financial decisions and manage your account where a Power of Attorney or Third party mandate is in place. If you like to know where you are with your money you can set up text message alerts to be sent straight to your phone.	Contact us on 03 456 100 100 to discuss Power of Attourney. Visit our Text Message Banking page for more information.
Allowing someone else to help you use your account	You can nominate a trusted family member or close friend to help support your financial decisions and manage your account where a Power of Attorney or Third party mandate is in place. Accompaniment: If you’d like to have a family member or friend join you on a call with us, simply ask during the call and we can arrange this.	Contact us on 03 456 100 100 to discuss Power of Attorney.
Ways to interact with us	There are lots of ways to contact us. You can call us directly or register and log into Online Banking, or even download and use our mobile App. You can even tweet us. All the information can be found on our contact us web page. Our video relay service means you can do banking using British Sign Language (BSL), this is a free service available Mon-Fri 8am to 6pm. Alternatively, our textphone service allows you to speak to a customer advisor without the need for a third party translator.	Our Contact us page details all the ways you can get in touch. Vsit our Video relay service page for more information. Next Generation Text Services (NGTS) To contact us using Text Relay you can use this national service that helps people with hearing loss access the telephone system without the need for specialist equipment. To use it, just choose one of the options below and you’ll be connected to an assistant who can relay your conversation for you. You can contact them by: downloading the App from the NGTS website [Will show a security message first] Opens an overlay [Will show a security message first] calling them on 18001 03456 002 423. Once it’s set up, you can add the 18001 prefix to any direct phone number to contact us with the help of the text relay service.

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

The requirement to publish the Competition and Markets Authority independent service quality survey results for personal current accounts can be found here.