Within 45 days of your account opening you need to: switch to us using the Current Account Switch Service (including at least 2 Direct Debits or standing orders), deposit £1,000, make 5+ debit card payments, and log on to digital banking. New customers only. T&Cs apply.
Open an account in minutes A virtual card to use straight away No monthly fees
Saving and budgeting tools Track your spending Freeze and unfreeze your card Secure log on Simple help topics and live chat if you're having trouble
Savings accounts that really help you save, with interest Credit cards for purchases and balance transfers Tailored loans built for you Mortgages that make you feel right at home Insurance for protecting the things that matter most
Independent service quality survey results
Published February 2026
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on the SQI page.
Your eligible deposits with HSBC UK Bank plc are protected up to a total of £120,000 or up to £240,000 for joint accounts, by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme.
This limit is applied to the total of any deposits you have with the following: HSBC UK Bank plc and first direct. Any total deposits you hold above the limit between these brands are unlikely to be covered.
