Accessibility

Our commitment to accessibility begins right here. 

We follow internationally recognised Web Content Accessibility Guidelines to ensure that our website is as easy as possible for you to use and navigate. 

Wearing the Hidden Disabilities Sunflower lets people know that you might need extra support or a little more time.

As a first direct customer, you can use the counter services at HSBC branches. So, if you or someone you know has a hidden disability and would like a sunflower lanyard, you can also collect one free from there.

To find your nearest HSBC UK branch, use their branch finder tool.

Find out more information about this scheme by visiting hiddendisabilitiesstore.com Opens an overlay [Will show a security message first]

We have a host of accessibility features that might help to make everyday banking easier for you, including:

• all our cards have accessible features
• you can use our chat services to manage most everyday banking 
• we can send letters and statements in Braille, large print or audio format
• we can provide a physical or digital secure key to make online banking easier
• we can talk to you using Text and Video Relay Services
• we can help you to protect your money if you struggle with gambling or other addictions.

If you can't find the type of support you're looking for here, or your needs have changed, please get in touch with one of our advisors who will be happy to chat about your individual circumstances and see if there is specific support we can offer to help you. 

Call us on 03456 100 100 to speak to our support team.