Data privacy and you
UK data privacy laws require organisations like first direct to provide information to people about the personal data they hold and use. Our Privacy Notice is our way of providing you with this information.
Our Privacy Notice includes information such as explaining why different types of personal data are collected and used, how that data is used and disclosed, and an individual’s rights regarding their data.
Where to find our Privacy Notices
If you're browsing our website, you can view the Website Privacy Notice.
If you're a first direct customer (eg you've applied, or are applying, for one of our products or use our services), you can view our Privacy Notice Overview or you can view our full Privacy Notice if you'd like more details.
You can also view our Mobile App Privacy Notice.
Latest Updates
In May 2024 we updated our Privacy Notice to make it easier to read and understand.
In March 2024, we updated our Privacy Notice to add one new fraud agency we use: MasterCard (Vocalink)
Fraud Prevention Agencies
To find out more about our Fraud Prevention Agencies and how they manage your information, please visit each agency directly:
CIFAS Opens an overlay [Will show a security message first]
National Hunter Opens an overlay [Will show a security message first]
Synectics Solutions Ltd Opens an overlay [Will show a security message first]
BioCatch Opens an overlay [Will show a security message first]
LexisNexis (ThreatMetrix) Opens an overlay [Will show a security message first]
MasterCard (Vocalink) Opens an overlay [Will show a security message first]
More information about your rights
To find out more information please visit Information Commissioner’s Office at ico.org.uk Opens an overlay [Will show a security message first]