Bank accounts

Popular questions

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How do I switch my account to first direct?

You can switch in just 7 working days. We do everything we can to make the transaction as smooth as possible - you'll be surprised how little you actually have to do. Have a look at our Switching to us page for all the details.

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How do I download my statements?

Statements for your account can be found:

• in Online Banking - select ‘Statements’ at the top of your account transaction list. You will find your latest statement plus an archive of historic statements here along with other items such as Annual Summaries where relevant
• our App - select the relevant account from the ‘Balances’ screen, pull down bar at the top of the transaction list page (under your account balance) and select ‘Statements’. We will show you your last three statements and you can also access a list of historical statements.

Once your statement is on screen, the download icon will give you the option to send it to an email account or print it (if your device is connected to a compatible printer).


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How do I find my International Bank Account Number or Branch Identifier Code?

You can find your International Bank Account Number (IBAN) or Branch Identifier Code (BIC) by logging on to Online Banking and selecting:  

• the account you need the IBAN or BIC for
• statements
• select the statement you need
• this will download the PDF document displaying the full statement
• your IBAN and BIC are shown on the right just below your account summary.

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