Once you've done your research, you should hopefully have a good idea of what life at first direct is all about. Have we ticked all the right boxes for you?
To make your journey as straight forward and stress free as possible, why not check out the step by step guide to our recruitment process below. It's packed with useful tips and information to help bring out the best in you. Go on, take a look:
Simple steps to working with us
Step 1: Apply
Once you’re confident first direct is for you and are sure you will pass our pre-employment checks, then it’s time to apply. You can do this online here. Alternatively you can call us in +44 2078328500 – we’d love to hear from you.
Step 2: Pre-Screening Call
After we have reviewed your CV and would like to take your application forward, you will receive a call from our pre-screening team. They will run through a bit more information about the role and make sure you understand the role prior to the next stage.
Step 3: Telephone Interview
Once we have completed the pre-screening call, you will receive an invite to attend a telephone interview where we will ask you to answer capability-based questions which should take less than 20 minutes to complete. As this is a telephone-based customer service role, we’re looking for friendly, crystal clear and professional communication. Which is grammatically correct with good volume, pace and clarity. Please avoid the use of any slang or jargon and be sure to show your amazing personality and communication skills.
Step 4: Face to Face Interview
This stage involves a face to face interview with our team, where we will find out all about your experience and you will discover more detail about the role you have applied for and our fantastic work environment, please allow approx 60 minutes. Finally, we will ask a series of competency and technical questions to ensure you have all the skills required to thrive at first direct. This is your last chance to shine, so don’t be afraid to blow your own trumpet and impress us with your strongest examples. You will usually learn the result of your interview within three working days.
Step 5: Value Assessment
The Values Questionnaire consists of some short preference based questions which should take around 10 minutes to complete. This step in the process is to ensure that as a future employee you are well suited to first direct’s values and we make the perfect match.
