Recruitment process

FAQs

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I have gaps in my employment history - will this affect my application?

We require a full five-year history before you can join us, so we'll work with you to find alternative ways to provide any missing information.


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What if I have had problems with my credit - will this impact my application?

Once we have offered you a role, we complete a number of checks, including a credit check. We look at each case against our criteria and will let you know as soon as possible the outcome.


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If I've previously been employed by first direct or HSBC can I apply again?

It's always great to hear people want to come back to the first direct/HSBC family. Whether you can apply again depends on your reason for leaving so why not give us a call to discuss in more detail.


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When will I find out if I've been successful for a role at first direct?

We'll let you know as soon as we possibly can. But definitely within three working days of your interview.


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Will I be able to get feedback on my call simulation or interview?

Absolutely. Give us a call on +44 2078328500 to arrange your feedback.


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Why do I have to do a call simulation?

The call simulation is an opportunity for you to put your skills into action and see whether the job is something you'd enjoy and be good at. We'll explain everything to you when you attend as we want you to succeed. Look at it as a chance to show off your customer service abilities.


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How long will the recruitment event last for?

Typically you could be with us for up to three hours but we'll try and get through it as quickly as possible. What's important is that you have enough time to get a full flavour of the role and a chance to show us what you're capable of. Times will differ between Leeds and Hamilton.


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I have an unspent criminal conviction. Does this mean I won't be able to apply to first direct for a job?

Not necessarily. It depends on the conviction. It's best to be open and honest with us at interview and tell us about any unspent convictions, including motor convictions. Criminal record check is required if you are successful at interview.


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