Payments and transfers View PIN and card details Track your spend with Spending Insights Chat with us Secure log in
Download our App on compatible devices and get started straight away.
| Manage your money | Mobile App | Online Banking |
|---|---|---|
| Manage your moneyView balances, & transactions | Mobile App✓ | Online Banking✓ |
| Manage your moneySee pending card authorisations | Mobile App✓ | Online Banking✓ |
| Manage your moneySee upcoming payments in or out | Mobile App✓ | Online Banking✓ |
| Manage your moneyTransfer between your own first direct accounts | Mobile App✓ | Online Banking✓ |
| Manage your moneyPay friends & family within the UK | Mobile App✓ | Online Banking✓ |
| Manage your moneyPay a company | Mobile App✓ | Online Banking✓ |
| Manage your moneyInternational payments | Mobile App✓ | Online Banking |
| Manage your moneyPay in a cheque | Mobile App✓ | Online Banking |
| Mobile AppQuery a transaction | Online BankingPlease chat with us | |
| Manage your moneyInsights - see your spending by category or merchant | Mobile App✓ | Online Banking |
| Manage your moneyChat with us | Mobile App✓ | Online Banking✓ |
| Manage your moneyView and download statement | Mobile App✓ | Online Banking✓ |
| Manage your moneyView your standing orders and Direct Debits | Mobile App✓ | Online Banking✓ |
| Manage your moneySet-up a new standing order | Mobile App✓ | Online Banking✓ |
| Manage your moneyCancel a Direct Debit | Mobile App✓ | Online Banking✓ |
| Manage your moneyCancel a standing order | Mobile App✓ | Online Banking✓ |
| Manage your moneyAmend a standing order | Mobile App✓ | Online Banking✓ |
| Manage your moneyMy documents | Mobile App✓ | Online Banking✓ |
| Manage your moneyOpen Banking | Mobile App✓ | Online Banking✓ |
| Card Controls | Mobile App | Online Banking |
|---|---|---|
| Card ControlsReport your card as lost or stolen | Mobile App✓ | Online Banking |
| Card ControlsReplace a damaged card | Mobile App✓ | Online Banking |
| Card ControlsFreeze or unfreeze your card | Mobile App✓ | Online Banking |
| Card ControlsPlace a gambling restriction on your debit card | Mobile App✓ | Online Banking |
| Mobile AppView card PIN and card details | Online Banking✓ |
| Personal details | Mobile App | Online Banking |
|---|---|---|
| Personal detailsChange your address | Mobile App✓ | Online Banking |
| Personal detailsChange your contact details | Mobile App✓ | Online Banking✓ |
| Mobile AppChange your name | Online BankingPlease chat with us to order a form | |
| Personal detailsUpdate your communication preferences | Mobile App | Online Banking✓ |
| Mobile AppChange your employer address | Online BankingPlease call us | |
| Mobile AppChange your employment details | Online BankingPlease call us | |
| Mobile AppChange/update your nationality | Online BankingPlease call us | |
Note: this is a list of common queries. It does not represent the full list of queries you can take in relation to your account.
*Correct as of October 2024.
Get a better understanding of where your money goes each month
Transactions are automatically categorised so you know what you're buying and where Sort your transactions using your own labels
Make payments to family, friends and businesses Set up standing orders and view Direct Debits Pay in cheques digitally using your camera View your statements, balances and pending transactions
From viewing your PIN to controls for gambling transactions, you're in control of your money.
View PIN and card details Freeze and unfreeze your cards Set cash machine withdrawal limits Block your card for gambling transactions Add your card to your digital wallet Report lost, stolen and damaged cards
Download our App to a compatible device
Apply for an account in minutes
Instant access to your current accountScan the QR code to download or open our App on a compatible device.
Can’t log on? Don’t worry, you can recover your username via our Online Banking in a few simple steps, or reset your password using our digital banking help tool.
Yes, we make our App secure by using ‘2-factor authentication’. This means you need 2 independent pieces of security information to access your account.
First, you need to enter your Digital Secure Key PIN so we know it's really you. Either type it or use fingerprint or face recognition.
Then our Digital Secure Key generates a unique, one-time code that will only work on that device. This means we also know it’s your device being used to access your account.
Learn about securely logging in to our App with your face or fingerprint.
Your username is the unique name that you created when registering for Mobile or Online Banking. It can be between 5 and 76 upper and lower case letters and numbers.
If you haven't yet registered for our App, simply download it and follow the on-screen instructions.
At the moment we don't support devices with Android Go.
We regularly update our Mobile App to introduce new features, and make improvements and occasionally, that means the App’s compatibility with operating systems may change. We’ll keep this information updated here, so you can always check.
There's no charge for the App. But as it relies on an internet connection, you'll be paying for the data you use through your mobile phone plan if you aren't connected to Wi-Fi.
Yes, the App works abroad but be careful as data charges may be added, please check with your provider.
Device ID & Call information
Wi-Fi connection information
Push notifications
Photo/Media/Files
Camera
If you reject any of the permissions, you may find that some functions are unavailable.
iPhone, iPad, iPad mini, iPod touch, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android™, Google Play and the Google Play logo are trademarks of Google LLC. BlackBerry® and related trademarks, names and logos are the property of Research In Motion Limited and are registered in the U.S and countries around the world. Windows Phone® is a registered trademark of Microsoft Corporation in the United States and other countries.
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