Get £175 for switching banks

Within 45 days of your account opening you need to: switch to us using the Current Account Switch Service (including at least 2 Direct Debits or standing orders), deposit £1,000, make 5+ debit card payments, and log on to digital banking. New customers only. T&Cs apply.
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The Bank of England base rate has changed from 4.75% to 4.50%. There's no need to call us, we'll be in touch soon to let you know if this affects you.

Check out our Bank of England base rate page for more information.

1.9 million customers, and loads of them have stayed with us for over a decade

Rated excellent on Trustpilot on 28 January 2025 based on 26,023 reviews

Banking in black and white

  • Open an account in minutes
  • A virtual card to use straight away
  • No monthly fees
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Your money, on your mobile

  • Saving and budgeting tools
  • Track your spending
  • Freeze and unfreeze your card
  • Secure log on
  • Simple help topics and live chat if you're having trouble
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And that's not all we can offer

  • Savings accounts that really help you save, with interest
  • Credit cards for purchases and balance transfers
  • Tailored loans built for you
  • Mortgages that make you feel right at home
  • Insurance for protecting the things that matter most
About our Current Account

Wherever you find yourself during the cost-of-living crisis, we're here to help you through it

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Independent service quality survey results

Published February 2025

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall Service Quality. We asked customers how likely they would be to recommend their personal current account provider to friends and family. Ranking: 1 Chase 81% 2 Monzo 80% 3 Starling Bank 79% 4 first direct 75% 5 Nationwide 69%

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on the SQI page. 

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Authorised push payment (APP) scams rankings in 2023

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.

These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023.

You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP scams refunded
This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.

 

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APP scams sent per £million transactions
This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms. For example, for every £1 million of HSBC UK and first direct transactions sent in 2023, £159 was lost to APP scams.

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APP scams received per £million transactions: smaller UK banks and payment firms
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.

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APP scams received per £million transactions: major UK banks and building societies
This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at HSBC UK and first direct, £128 of it was APP scams.

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Your eligible deposits with HSBC UK Bank plc are protected up to a total of £85,000 or up to £170,000 for joint accounts, by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. 

This limit is applied to the total of any deposits you have with the following: HSBC UK Bank plc and first direct. Any total deposits you hold above the limit between these brands are unlikely to be covered. 

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